Case Study: Major University based in Sydney, Australia

"[David's] vision and leadership were instrumental in our journey which led to our Salesforce roadmap and contract expansion" ~ Chief Information and Digital Officer

Opportunity: As part of the University's 2020-2024 Operating Plan, which places Students First, it needed to select a strategic technology partner to power its digital transformation.  The multi-year, multi-hundred million dollar program included a desire to upgrade or replace its aging student management system.  This was so that the University could unlock the value of its student data, essential for building new digital experiences.

​

Solution: The University embarked on a global search in early 2022 for a technology partner that was invested in higher education and shared its vision of prioritising student experience and success.  Working closely with the CIDO over the course of a year, David brought together Salesforce's global higher education and cloud solution experts to deliver a detailed plan showing how the University could deliver improved student experiences quickly, while building enterprise capability for the more complex student management system modernisation.  The consulting led approach engaged stakeholders from across the University, at all levels, enabling a well governed, risk managed and collaborative way for the University to make its important investment decision.

​

Outcome: The University selected a multi-cloud Salesforce solution to underpin its multi-year, several hundred million dollar digital transformation program.